Author: Dr Tammi Sinha
Service design in higher education has the potential to transform the experience of student and academic alike. Using these principles brings the whole self to the task in hand.
Whether it is for designing programmes, modules, or individual sessions. Service design has the opportunity for all stakeholders to co create value within these spaces. This chapter explores the use of design thinking to create and deliver a new module – ecological economics.
The chapter will enquire into: How can design thinking enhance the design and delivery of modules? What are the lessons learnt when taking a service design approach in module design and delivery? What are the benefits and dis-benefits of modular assessments? Should every module have a soundtrack?
Tammi’s inspiration for her chapter is outlined in the video below and linked to a Padlet board open to input any thoughts or comments you may have.
Biography
Tammi recently joined the University of Southampton Continuous Improvement Team iSolutions as a CI lead, from Solent University where she was a sustainability champion and senior lecturer in operations and project management. She is a lean practitioner working in higher education for over 20 years and has a Phd in operations strategy. Her aim is to weave continuous improvement and sustainability into the operational excellence area of work within the University and leads 2 external communities of practice in CI and Sustainability. She is involved in the Carbon Literacy project, the Help to Grow programme for businesses and serves on the Hampshire County Council expert panel for climate change.
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